Published: Sept. 2, 2021

12:00 noon – 1:30 pm
CLAS is co-sponsoring Hollaback!, a nationally-known nonprofit organization, to run four online sessions specifically for CU Denver. Develop skills to help fight harassment and bias, and to talk about race and manage conflict. Sign-up as soon as possible as each session is limited to 1000 participants. After registering, you will receive a confirmation email containing information about joining the webinar.

Register in advance for this webinar

Description: Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Hollaback!’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action. We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. You’ll leave armed with de-escalation techniques to navigate moments of conflict as workplace leaders.